Frequently asked questions

 

ordering/shipping:

 

can i come by the studio to try on a hat?

unfortunately we do not have an open studio but you can always try on a hat at one of our retailers near you! just check out our stockists and call for availability. we can make few exceptions so please contact us here

 

so how do i make a selection with all of the options?

choose a style you like and work from there. colors come next and there are endless possibilities! it can be a tough decision especially when combining two or more colors. choose what you love! of course you can always contact us at mwlnyc@mac.com and we will be more than happy to help you make your decision easier.

 

How do you ship?

Please see our shipping details and rates for domestic and international orders

 

Size:

All of our products are hand made and so sizes vary depending on the tension of one of our crocheters! However, we make our hats to fit a 22 1/2 inch head. if you are smaller or larger or are concerned with the fit please email us  and we can accommodate you to make sure it fits just right!

 

Care:

How do I care for my hats? Our wool is hand spun and requires some maintenance. Make sure you store in a bag that will not tug at the wool (ex. plastic, silk) as to prevent from pilling. 

For weekly maintenance we love PSSSST dry oil spray! We spray all our hats with it prior to shipping! It keeps the fuzz down and the hats looking new!

For really dirty hats just take it to the dry cleaners! Please do not hand wash or put in the washing machine.